Privacy Policy
Last updated: November 2, 2026
Information We Collect
Account and order information. When a shop owner signs up, or a customer requests a quote or places an order through embquote.com, we collect the information needed to run that order: name, email address, phone number, company name, shipping and billing address, and the garment/decoration details of the order (product, size, quantity, decoration location, and pricing).
Artwork files. When you upload a logo or design, we store the image file itself (PNG, JPG, PDF, AI, EPS, or SVG) and, where applicable, the digitized embroidery stitch files associated with it (DST or EMB format), in our cloud file storage.
Payment information. Payments on customer orders are processed by Stripe. We do not collect or store your card number, expiration date, or CVC on our own servers — that data goes directly to Stripe. Shop-owner subscription billing is also handled through Stripe.
Account credentials. Staff accounts are authenticated through a login system that sets a session cookie in your browser.
Usage data. Like most websites, our site automatically logs some technical information when you visit, such as browser type, device information, and pages visited, including through Google Analytics.
How We Use Information
We use the information we collect to: prepare and send quotes and order mockups; generate an embroidered-look preview of your uploaded artwork; process and fulfill embroidery orders, including sourcing blank garments from our wholesale suppliers; process payments; send order confirmations, proofs, and other transactional emails; maintain our accounting records; and improve the quoting tool itself. We do not sell your personal information to third parties.
Third-Party Services We Share Data With
| Service | What it's for | What it receives |
|---|---|---|
| Stripe (order payments) | Processing customer payments at checkout | Card and billing details entered at checkout, handled entirely by Stripe |
| Stripe (shop billing) | Billing shop-owner accounts for their EMBquote subscription | Shop owner's billing details and subscription status |
| Resend | Sending transactional emails (quotes, proofs, order confirmations) | Recipient email address and email content |
| QuickBooks Online | Accounting and bookkeeping | Customer name, email, phone, company name, and billing address |
| Google Analytics | Understanding site traffic and usage | Browser/device information and pages visited, via cookies |
| SanMar / S&S Activewear | Wholesale blank-garment catalog lookup and pricing | No personal customer data is sent through this lookup |
Internal Business Tools
Blue Hat LLC, which operates both EMBquote and East Coast Embroidery, uses an internal, read-only data feed called the “ECE Finance Bridge” to support internal financial reporting and business coordination across the company. This feed connects to our QuickBooks Online account and copies data on an hourly basis into a private Google Drive folder. The feed only reads data — it does not create, change, or delete anything in QuickBooks, and it does not send emails or communications on our behalf.
The data this feed copies may include: customer ID, name, and company name (not email address, phone number, or mailing address); invoice, payment, sales receipt, and credit memo records; outstanding invoice balances; and financial reports such as profit-and-loss, balance sheet, and accounts-receivable aging statements, which may include customer names alongside accounting details.
This data is used internally for business reporting and coordination, including through an AI assistant we use for this purpose (“GrokBot”). The Google Drive folder holding this data is private: it is not publicly shared and cannot be opened just by having a link to it. It's accessible to the Google account it belongs to and to anyone or anything already authorized to access that account, which may include GrokBot once its access to this specific folder is set up and confirmed.
Exported files are not automatically deleted. We keep timestamped snapshots and a pointer to the most recent one. We do not currently have a set schedule for deleting this data, though we may adopt one in the future. See our ECE Finance Bridge EULA for the terms governing this tool.
Free Embroidery Calculator (embquote.com/estimator)
The calculator. The embroidery calculator runs in your browser. The design size, quantity and pricing numbers you type into it are not sent to us. If you change the pricing settings, they are saved only in your own browser (local storage) so they are there next time. You can reset them on the page or clear your browser data to remove them.
If you add your email. To see the full breakdown, you can enter your email address. If you do, we store: your email address; whether you ticked the box to receive occasional EMBquote tips, the version of the wording you saw and the time; a short summary of your estimate (stitches per location, quantity, number of locations, and whether you used the example numbers or your own — we do not store your rates); and the time of your first and latest submission and how many times you submitted. This is kept in a private Cloudflare KV database used only for this feature. To limit abuse, we also keep a one-way hash of your IP address, and counters tied to a hash of your email address, for up to 24 hours; we do not store your IP address itself. A Cloudflare Turnstile spam check loads when you click into the email field, and Cloudflare receives technical information from your browser as described in its own privacy policy.
Why we use it. To unlock the breakdown, to send you EMBquote tips only if you ticked the box, and to block spam and abuse. We do not sell your email.
How long we keep it. Your email record is deleted automatically 24 months after your most recent submission, or sooner if you ask. The abuse-prevention hashes and counters are deleted within 24 hours. If you later create an EMBquote account, the information in your account is covered by the rest of this policy.
Deletion and unsubscribing. To have your record deleted or to stop receiving emails, write to hello@embquote.com from the address you used.
Cookies and Tracking Technologies
We use a small number of cookies to run the site: staff and shop-owner login sessions are kept active using a session cookie, required for the quoting tool and dashboard to work. We also use Google Analytics, which sets its own cookies to measure site traffic and usage. You can block or delete cookies through your browser settings, though doing so may prevent staff login from working correctly.
Data Retention
We generally keep order and artwork records for as long as your account is active, plus 7 years afterward for tax and accounting purposes.
Your Choices and Rights
You can ask us to access, correct, or delete the personal information we hold about you, or to tell you what we have, by contacting us below. We'll do our best to honor reasonable requests, though we may need to keep some records (for example, for completed orders or tax purposes) even after a deletion request.
Data Security
We take reasonable steps to protect the information we hold, including storing artwork and order files on reputable cloud infrastructure and relying on Stripe for secure payment processing. No method of storage or transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
EMBquote is a business-to-business tool for ordering embroidered apparel and is not directed at children. We do not knowingly collect personal information from anyone under 13.
Changes to This Policy
We may update this policy from time to time as the platform changes. We'll post the updated version on this page with a new “last updated” date.
Contact Us
Blue Hat LLC, d/b/a EMBquote
375 Waterman Ave, East Providence, RI 02914
hello@embquote.com